HEXAGRAM® ORDERS ARE PROCESSED WITHIN 1–2 BUSINESS DAYS FOR ALL PRODUCTS AND DESTINATIONS. ALL ORDERS ARE SHIPPED USING OUR TRUSTED COURIER SERVICES ROYAL MAIL AND EVRI TO ENSURE A SAFE AND RELIABLE DELIVERY TO YOU. INTERNATIONAL SHIPPING IS AVAILABLE. DELIVERY TIMES MAY VARY DEPENDING ON DESTINATION COUNTRY AND LOCAL COURIER OPERATIONS. ALL ORDERS INCLUDE FULL TRACKING. CUSTOMERS WILL RECEIVE A EMAIL WITH ALL TRACKING DETAILS ONCE THEIR ORDER HAS BEEN DISPATCHED. HEXAGRAM® IS COMMITTED TO ENSURING EVERY ORDER ARRIVES SAFELY AND PROFESSIONALLY.

HEXAGRAM® ACCEPTS RETURNS ONLY IN CASES WHERE A PRODUCT ARRIVES DAMAGED, DEFECTIVE, OR AN INCORRECT SIZE WAS ORDERED. ALL RETURN REQUESTS MUST BE SUBMITTED WITH CLEAR PHOTOGRAPHIC EVIDENCE SHOWING THE ISSUE. REQUESTS WITHOUT VALID PROOF MAY BE REFUSED. ITEMS MUST BE UNUSED, UNWORN, AND IN ORIGINAL CONDITION INCLUDING ORIGINAL PACKAGING. RETURN REQUESTS MUST BE MADE WITHIN 20 DAYS OF PURCHASE. REQUESTS MADE AFTER THIS PERIOD WILL NOT BE ACCEPTED. CUSTOMERS REQUESTING A SIZE EXCHANGE MAY EXCHANGE THE SAME PRODUCT FOR AN ALTERNATIVE SIZE SUBJECT TO AVAILABILITY. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. HEXAGRAM® RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THESE CONDITIONS. OUR GOAL IS TO ENSURE FAIRNESS WHILE PROTECTING THE QUALITY AND INTEGRITY OF HEXAGRAM® PRODUCTS.

ALL HEXAGRAM® PRODUCTS ARE DESIGNED TO FIT TRUE TO SIZE UNLESS OTHERWISE STATED. DETAILED SIZE GUIDES, PRODUCT MEASUREMENTS AND MODEL REFERENCES ARE PROVIDED ON EACH PRODUCT PAGE TO HELP CUSTOMERS SELECT THE CORRECT SIZE. CUSTOMERS ARE RESPONSIBLE FOR REVIEWING SIZE INFORMATION BEFORE PURCHASE. IF YOU PREFER A MORE RELAXED OR OVERSIZED FIT, WE RECOMMEND SIZING UP. IF AN INCORRECT SIZE IS ORDERED, CUSTOMERS MUST CONTACT US TO DISCUSS AVAILABLE EXCHANGE OPTIONS. HEXAGRAM® STRIVES TO PROVIDE ACCURATE SIZING INFORMATION TO ENSURE CUSTOMER CONFIDENCE WITH EVERY PURCHASE.

HEXAGRAM® TAKES PRODUCT QUALITY SERIOUSLY. IF AN ITEM ARRIVES DAMAGED OR DEFECTIVE, CUSTOMERS MUST REPORT THE ISSUE WITHIN 24 HOURS OF DELIVERY. ALL CLAIMS MUST INCLUDE CLEAR PHOTOGRAPHIC EVIDENCE SHOWING THE DAMAGE. CLAIMS WITHOUT PROOF MAY BE REFUSED. ITEMS MUST NOT BE WORN IF DAMAGE IS BEING REPORTED. PRODUCTS SHOWING SIGNS OF USE MAY NOT QUALIFY FOR REPLACEMENT OR REFUND. DEPENDING ON THE SITUATION, HEXAGRAM® MAY OFFER A REPLACEMENT OR REFUND. REPLACEMENTS ARE GENERALLY PRIORITISED WHERE STOCK IS AVAILABLE. DAMAGE CAUSED BY NORMAL WEAR, WASHING, IMPROPER CARE OR MISUSE IS NOT COVERED UNDER THIS POLICY. HEXAGRAM® RESERVES THE RIGHT TO REVIEW ALL CLAIMS AND DETERMINE ELIGIBILITY. OUR PRIORITY IS DELIVERING HIGH QUALITY PRODUCTS WHILE MAINTAINING FAIR USE POLICIES.

HEXAGRAM® IS NOT RESPONSIBLE FOR PACKAGES MARKED AS DELIVERED BY THE SHIPPING COURIER BUT YET LOCATED. IF A PACKAGE IS MARKED DELIVERED BUT CANNOT BE LOCATED, CUSTOMERS MUST CONTACT THEIR SHIPPING PROVIDER (ROYAL MAIL OR EVRI) TO BEGIN AN INVESTIGATION. HEXAGRAM® MAY ALSO CONTACT THE COURIER TO ASSIST IN LOCATING THE PACKAGE WHERE NECESSARY. BOTH PARTIES MAY WORK TO RESOLVE THE ISSUE. IF A PACKAGE IS CONFIRMED LOST IN TRANSIT BY THE COURIER SERVICE, HEXAGRAM® MAY ARRANGE A REPLACEMENT OF THE SAME PRODUCT. HEXAGRAM® IS NOT RESPONSIBLE FOR DELIVERY ISSUES CAUSED BY INCORRECT SHIPPING DETAILS PROVIDED BY THE CUSTOMER. HEXAGRAM® IS NOT RESPONSIBLE FOR STOLEN PACKAGES AFTER DELIVERY HAS BEEN CONFIRMED BY THE COURIER. SHIPPING DELAYS CAUSED BY COURIERS, CUSTOMS, WEATHER CONDITIONS OR HIGH DEMAND PERIODS ARE OUTSIDE OF HEXAGRAM® CONTROL. HEXAGRAM® REMAINS COMMITTED TO ASSISTING CUSTOMERS WHERE POSSIBLE WHILE MAINTAINING FAIR SHIPPING POLICIES.

ALL HEXAGRAM® PRODUCTS ARE SOLD EXCLUSIVELY THROUGH OUR OFFICIAL WEBSITE HEXAGRAM.UK AND THROUGH OFFICIAL HEXAGRAM® POP-UP EVENTS ANNOUNCED ONLY THROUGH OUR OFFICIAL WEBSITE OR VERIFIED SOCIAL MEDIA CHANNELS. HEXAGRAM® DOES NOT SELL PRODUCTS THROUGH THIRD PARTY MARKETPLACES OR UNAUTHORISED RETAILERS. WE CANNOT GUARANTEE AUTHENTICITY OF PRODUCTS PURCHASED OUTSIDE OF OUR OFFICIAL WEBSITE OR OFFICIAL HEXAGRAM® EVENTS. CUSTOMERS SHOULD BE AWARE OF UNOFFICIAL WEBSITES OR RESELLERS CLAIMING TO SELL HEXAGRAM® PRODUCTS. HEXAGRAM® IS A PROTECTED BRAND AND ALL PRODUCTS ARE OFFICIALLY PRODUCED AND DISTRIBUTED THROUGH OUR DIRECT CHANNELS ONLY. HEXAGRAM® IS NOT RESPONSIBLE FOR PRODUCTS PURCHASED FROM UNAUTHORISED SOURCES. OUR COMMITMENT IS TO DELIVER AUTHENTIC PRODUCTS DIRECTLY TO OUR COMMUNITY.

FOR ALL ENQUIRIES, CUSTOMERS SHOULD CONTACT HEXAGRAM® THROUGH OUR OFFICIAL CONTACT PAGE OR BY EMAILING: CONTACT@HEXAGRAM.UK OUR TEAM AIM TO RESPOND TO ALL ENQUIRIES WITHIN 72 HOURS. RESPONSE TIMES MAY BE EXTENDED DURING PRODUCT RELEASES OR HIGH DEMAND PERIODS. HEXAGRAM® DOES NOT PROVIDE CUSTOMER SUPPORT THROUGH SOCIAL MEDIA DIRECT MESSAGES. ALL SUPPORT REQUESTS MUST BE MADE THROUGH THE OFFICIAL HEXAGRAM® WEBSITE OR EMAIL ADDRESS. FOR CUSTOMER SUPPORT REQUESTS PLEASE SUBMIT AN ENQUIRY HERE. HEXAGRAM® IS COMMITTED TO PROVIDING CLEAR AND PROFESSIONAL CUSTOMER SUPPORT.