HEXAGRAM® ORDERS ARE PROCESSED AND DISPATCHED WITHIN 1–2 BUSINESS DAYS. UK ORDERS ARE SHIPPED USING ROYAL MAIL OR EVRI. DELIVERY TIMES MAY VARY DEPENDING ON THE DELIVERY SERVICE SELECTED, DESTINATION AND COURIER OPERATIONS. INTERNATIONAL SHIPPING IS AVAILABLE TO SELECT DESTINATIONS. INTERNATIONAL DELIVERY TIMES MAY VARY DEPENDING ON THE DESTINATION, LOCAL COURIER SERVICES AND CUSTOMS PROCESSING. ALL ORDERS ARE SENT WITH TRACKING. ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING DETAILS AND DELIVERY UPDATES. PLEASE NOTE THAT THE 1–2 BUSINESS DAY PROCESSING TIME REFERS TO THE TIME REQUIRED TO PREPARE AND DISPATCH YOUR ORDER AND DOES NOT INCLUDE THE COURIER’S DELIVERY TIME.

HEXAGRAM® ACCEPTS RETURNS AND EXCHANGES IN ACCORDANCE WITH THIS POLICY AND YOUR APPLICABLE CONSUMER RIGHTS. TO REQUEST A RETURN OR EXCHANGE, PLEASE CONTACT HEXAGRAM® WITHIN 20 DAYS OF RECEIVING YOUR ORDER. ITEMS MUST BE UNUSED, UNWORN AND RETURNED IN THEIR ORIGINAL CONDITION, INCLUDING ORIGINAL PACKAGING WHERE APPLICABLE. IF AN ITEM ARRIVES DAMAGED, DEFECTIVE OR INCORRECT, PLEASE CONTACT US AS SOON AS POSSIBLE. WE MAY ASK FOR CLEAR PHOTOGRAPHIC EVIDENCE OF THE ITEM AND THE ISSUE SO WE CAN REVIEW YOUR REQUEST AND PROVIDE AN APPROPRIATE RESOLUTION. SIZE EXCHANGES ARE AVAILABLE FOR THE SAME PRODUCT IN AN ALTERNATIVE SIZE, SUBJECT TO STOCK AVAILABILITY. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS UNLESS THE ITEM RECEIVED IS DAMAGED, DEFECTIVE OR INCORRECT. WE RECOMMEND USING A TRACKED RETURN SERVICE AND RETAINING PROOF OF POSTAGE. ONCE A RETURN HAS BEEN RECEIVED AND INSPECTED, WE WILL CONFIRM WHETHER THE RETURN HAS BEEN APPROVED. WHERE A REFUND IS DUE, IT WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD. HEXAGRAM® RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THE CONDITIONS OF THIS POLICY, WHERE PERMITTED BY LAW. NOTHING IN THIS POLICY AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.

HEXAGRAM® PRODUCTS ARE DESIGNED WITH THEIR INTENDED FIT IN MIND. FIT MAY VARY BETWEEN PRODUCTS, SO WE RECOMMEND CHECKING THE SIZING INFORMATION PROVIDED ON EACH PRODUCT PAGE BEFORE ORDERING. DETAILED SIZE GUIDES AND PRODUCT MEASUREMENTS ARE PROVIDED WHERE APPLICABLE TO HELP CUSTOMERS SELECT THE MOST SUITABLE SIZE. MODEL SIZING AND FIT REFERENCES MAY ALSO BE PROVIDED ON INDIVIDUAL PRODUCT PAGES. CUSTOMERS ARE RESPONSIBLE FOR REVIEWING THE AVAILABLE SIZE AND FIT INFORMATION BEFORE COMPLETING THEIR PURCHASE. IF YOU PREFER A LOOSER OR MORE OVERSIZED FIT, YOU MAY WISH TO SIZE UP, DEPENDING ON THE PRODUCT AND YOUR PERSONAL FIT PREFERENCE. IF YOU ORDER AN INCORRECT SIZE, PLEASE CONTACT HEXAGRAM® TO DISCUSS AVAILABLE EXCHANGE OPTIONS. SIZE EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY. HEXAGRAM® AIMS TO PROVIDE CLEAR AND ACCURATE SIZING INFORMATION TO HELP CUSTOMERS CHOOSE THE RIGHT SIZE WITH CONFIDENCE.

IF YOUR ORDER IS MARKED AS DELIVERED BY THE COURIER BUT CANNOT BE LOCATED, PLEASE CHECK THE DELIVERY LOCATION, ANY SAFE PLACES, NEIGHBOURING PROPERTIES AND ANY DELIVERY INFORMATION PROVIDED BY THE COURIER. IF THE PACKAGE STILL CANNOT BE LOCATED, PLEASE CONTACT THE RELEVANT COURIER, SUCH AS ROYAL MAIL OR EVRI, AND CONTACT HEXAGRAM® SO WE CAN ASSIST WHERE POSSIBLE. WHERE NECESSARY, HEXAGRAM® MAY CONTACT THE COURIER OR ASSIST WITH AN INVESTIGATION TO HELP DETERMINE THE LOCATION OR STATUS OF THE PACKAGE. IF AN ORDER IS CONFIRMED AS LOST IN TRANSIT, HEXAGRAM® WILL WORK WITH THE CUSTOMER TO PROVIDE AN APPROPRIATE RESOLUTION, WHICH MAY INCLUDE A REPLACEMENT OR REFUND WHERE APPLICABLE. CUSTOMERS ARE RESPONSIBLE FOR PROVIDING COMPLETE AND ACCURATE SHIPPING INFORMATION WHEN PLACING AN ORDER. DELIVERY ISSUES CAUSED BY INCORRECT OR INCOMPLETE INFORMATION PROVIDED AT CHECKOUT MAY AFFECT THE OUTCOME DELAYS CAUSED BY COURIER OPERATIONS, CUSTOMS PROCESSING, WEATHER CONDITIONS OR HIGH-DEMAND PERIODS MAY OCCUR AND CAN BE OUTSIDE OF HEXAGRAM®'S DIRECT CONTROL. HEXAGRAM® WILL ALWAYS AIM TO ASSIST CUSTOMERS WITH DELIVERY ISSUES AND WORK TOWARDS A FAIR RESOLUTION WHERE POSSIBLE.

ALL HEXAGRAM® PRODUCTS ARE SOLD DIRECTLY THROUGH OUR OFFICIAL WEBSITE, HEXAGRAM.UK, AND AT OFFICIAL HEXAGRAM® POP-UP EVENTS AND LOCATIONS ANNOUNCED THROUGH OUR WEBSITE OR OFFICIAL SOCIAL MEDIA CHANNELS. HEXAGRAM® DOES NOT CURRENTLY AUTHORISE THIRD-PARTY RETAILERS OR MARKETPLACES TO SELL OUR PRODUCTS. WE CANNOT GUARANTEE THE AUTHENTICITY, CONDITION OR ORIGIN OF ANY HEXAGRAM® PRODUCT PURCHASED THROUGH AN UNAUTHORISED THIRD PARTY, RESELLER OR WEBSITE. CUSTOMERS SHOULD BE CAUTIOUS OF UNOFFICIAL WEBSITES, ACCOUNTS OR SELLERS CLAIMING TO REPRESENT HEXAGRAM® OR SELL AUTHENTIC HEXAGRAM® PRODUCTS. HEXAGRAM® IS A PROTECTED BRAND. OUR PRODUCTS ARE OFFICIALLY PRODUCED AND DISTRIBUTED THROUGH OUR AUTHORISED CHANNELS. HEXAGRAM® CANNOT ACCEPT RESPONSIBILITY FOR PRODUCTS PURCHASED FROM UNAUTHORISED SOURCES. TO ENSURE YOU ARE PURCHASING AN AUTHENTIC HEXAGRAM® PRODUCT, ALWAYS PURCHASE DIRECTLY THROUGH HEXAGRAM.UK OR AN OFFICIAL HEXAGRAM® SALES LOCATION. OUR COMMITMENT IS TO PROVIDE GENUINE HEXAGRAM® PRODUCTS DIRECTLY TO OUR CUSTOMERS AND COMMUNITY.

FOR ALL ENQUIRIES, CUSTOMERS SHOULD CONTACT HEXAGRAM® THROUGH OUR OFFICIAL CONTACT PAGE OR BY EMAILING: CONTACT@HEXAGRAM.UK OUR TEAM AIM TO RESPOND TO ALL ENQUIRIES WITHIN 72 HOURS. RESPONSE TIMES MAY BE EXTENDED DURING PRODUCT RELEASES OR HIGH DEMAND PERIODS. HEXAGRAM® DOES NOT PROVIDE CUSTOMER SUPPORT THROUGH SOCIAL MEDIA DIRECT MESSAGES. ALL SUPPORT REQUESTS MUST BE MADE THROUGH THE OFFICIAL HEXAGRAM® WEBSITE OR EMAIL ADDRESS. FOR CUSTOMER SUPPORT REQUESTS PLEASE SUBMIT AN ENQUIRY HERE. HEXAGRAM® IS COMMITTED TO PROVIDING CLEAR AND PROFESSIONAL CUSTOMER SUPPORT.